FAQ

Frequently Asked Questions

What are the sizes like?

We make our dresses in Australian sizes 6, 8, 10, 12, 14. The dresses are made from a stretch silk so allow a little flexibility with sizes. We think our gown sizes are relaxed and generous while our skirts and tops are more fitted. View our size chart here.

Where can I try your dresses on?

Stockists:We have stockist both within Australia and international. Visit our stockist page to find out where. 

Trunk Shows: You can book an appointment at one of our upcoming Trunk Shows. We host events from the Sunshine Coast to Byron Bay throughout the year and also major bridal expos. We look forward to branching our shows to Sydney and Melbourne in the near future. We display our up coming Trunk show events on our website and our social media or join our mailing list to be informed on up coming events in your area. 

What is an Ivie White trunk Show?

This is an exclusive event held in a specific location for each. The trunk show is usually held over a weekend. The event allows direct, exclusive, one-on-one access to a 45 minute styling session with the designer herself. In these 45 minutes, you have uninterrupted time to try on the gowns of your choice, play with hair pieces and accessories, and just have fun with four of your best friends or family members... whilst drinking champagne. Does that sound fun?

Bookings and info can be found at on our Events page We urge you to take your booking date and time seriously as we only have limited spaces available and a lot of brides wishing to have appointments.You will receive a confirmation email as well as a reminder text prior to your appointment. We do understand life can get in the way and you may need to cancel, please email or phone us so we can squeeze another waiting bride into your time slot. If all bookings are taken, please join our waiting list and we will call you on the day if an appointment becomes available. 

How can I purchase from you?

You can purchase directly from us by sending an enquiry through our website and we'll help you through the process from there. You can also purchase through our Trunk Shows or through our stockists. Click here to view the stores we stock around the world. 

Do you have sample dresses I can try?

Our samples are available to try at our trunk shows so we encourage to come along to one.  If you'd like to see the fabric prior, we're more than happy to post our fabric sample to you so you can see the quality.  Please request a fabric sample from the page dedicated to the gown that interests you. Or enquire about our try on at home experience. 

Try on at home experience 

Choose up to two gowns to try on in the comfort of your own home. Gowns can be shipped to you for a $100 fee (+$40 shipping) which includes a return express postage satchel for easy return. Your package will require a signature on delivery. If you love the gown and decide it's the one, we will automatically deduct the $100 from your final order. 

We will be in touch to confirm the designated week the gown/s will be posted out to you. The gown/s will be posted to you on a Monday for arrival Tuesday depending on location. You can hold the pieces for 2 nights and return to the post the next business day.  A return express satchel will come in your package, place the gowns into the package and post from your local post office. 

Please Note: In the unlikelihood of any accidental damage to the gowns, damages will be assessed by us on return and dealt with accordingly. Any charges for damage will be invoiced to you send via email. If you return your items late, a $50 late fee will be charged per day late. This will arrive by email in the form of an invoice, until the retail value of the items are recovered. 

This offer is for brides with in Australia only. Gowns are not to be used for photo shoots, weddings or other events. 

For interest in our try on at home experience, please contact us.

How long do I need to order a dress?

We require a minimum of 3 months on all orders. We only make a limited number of gowns each year so we suggest getting in as soon as you decide which dress is the one to secure your dress for production. Rush orders are possible but limited to our production timelines so please contact us asap if you require your dress within the 3 month minimum time frame.

How do I order

When your ready to order we have 3 ways you can do so:

1. Through one of our stockists.

2. Ordering your gown at one of our exclusive Trunk Shows. Come along to one of our Trunk Shows where you will gain access to a 45 minute, one on one session with Stephanie our Designer. You will have full access to try on all the gowns, or just your favourites. If you are totally and utterly in love with one, you can place your order there an then. You have the ability to pay in full or choose our 3 part payment option. This requires a 30% upfront deposit, followed by a second 30% payment. The final payment is due before your gown is posted out to you. Please read our Returns and Exchange page for terms on our part payment option.

3. Click on the enquire now button on the page of the gown of your choice. We will then correspond to you via. Options 2 and 3 allow you access to our 3 part payments system. Your enquiry will be answered by one of our wonderful team members who will respond to any questions you have asap. This team member will then be assigned to you specifically and will be there to help you through the whole process from ordering to delivery.  

What is the best size for me?

The best way to choose your size is by referring to our size chart. Our size chart will help you in measuring your body, then compare to the size chart to see where you fall. Our dresses are made standard to each size with a train length of 47". If you fall in between sizes it is best to order the larger size and have it altered down from there. Alterations can then be made with your local quality seamstress once you receive your gown. If you are unsure of where to find a quality seamstress, we will be more than happy to assist you in finding someone fabulous. 

How do I correctly measure myself?

Please view our Sizing and Measurements page to learn how to correctly take your own measurements. 

I may lose weight after ordering, can I change my size?

We completely understand a brides urge to lose weight or get fit before their wedding day. So we understand you may need to change your sizing which is no problem at all. If you place your order well enough in advance we can confirm your size 3 months before your wedding. Fabrics have some stretch so you may still be fine with your original choice. Otherwise simple alterations may need to be made with your local seamstress.

Can you customize a design or alter original designs?

We have spent many hours perfecting our designs and creating the most beautiful and flattering detail. Due to our manufacturing process we are unable to allow for customized design or alterations to the original. 

Where can I get my dress altered? 

We recommend asking around to find the best seamstress in your area. Bridal specialists are who you need, someone with experience using stretch fabrics, as well as silk. We are more than happy to help you through find someone great in your area. Please remember that we will be unable to take responsibility for alterations made to the dress after it leaves our hands. 

Where are the dresses made?

Our beautiful dresses are designed, manufactured and hand beaded/appliqued on the Sunshine Coast, Queensland. 

What are the shipping costs?

We offer a standard shipping rate of $30 for all orders with in Australia. Your parcel will be sent by road express which takes 4 - 5 days and requires signature on delivery. Please leave an address that someone will be able to sign on delivery. Please contact us for international postage prices. 

How will I receive my gown?

All dresses will be posted to you, whether you bought your dress at a trunk show or online.  Dresses are all beautifully packaged in an Ivie White box with ribbon in which you can store your dress after your wedding day.  You'll also receive a gown bag to hang your dress immediately, a hanger, and instructions on how to care for your dress. 

Can I be confident in ordering my gown from you?

The utmost care and thought has given to all aspects of our label. We have spent many hours dedicating our brand to the promise of exquisite quality and can assure you of nothing less than perfection. Our dresses undergo a quality control like no other before they are sent to you. In the unlikely event of a fault, we will definitely repair your gown for you at our expense.